Effective Date: January 1, 2025  |  Last Updated: October 2026

Welcome to Charlie's Design ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.charlies-design.com), place a bespoke tailoring order, or communicate with us via WhatsApp, Meta platforms (Facebook/Instagram), email, or our showroom in Bangkok, Thailand.

1. Information We Collect

We may collect and process the following categories of personal data:

  • Contact & Identity Data: Your full name, email address, phone number, WhatsApp number, billing/shipping address, company name, and country.
  • Bespoke & Measurement Data: Garment preferences, fabric selections, styling customizations, body measurements, fitting notes, and paper patterns required to craft your custom clothing.
  • Messaging & Meta Cloud API Data: When you interact with us via WhatsApp Business (powered by Meta Cloud API), Facebook, or Instagram, we receive your profile name, phone number, message content, media attachments, and interaction timestamps to respond to your inquiries, book appointments, and send order updates.
  • Technical & Usage Data: IP address, browser type, device information, and pages visited on our website.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process, manufacture, alter, and deliver your bespoke tailoring orders (suits, shirts, jackets, trousers, and dresses).
  • To retain your measurements and paper patterns for seamless future re-orders.
  • To communicate with you regarding inquiries, showroom appointments, fittings, shipping notifications, and customer support via email, phone, and WhatsApp (Meta Cloud API).
  • To improve our website, products, and customer experience, and to comply with applicable legal obligations in Thailand (including the Personal Data Protection Act - PDPA) and international privacy standards.

3. Sharing & Disclosure of Data

We do not sell, rent, or trade your personal information to third parties. We may share necessary information only with trusted service providers who assist us in operating our business:

  • Meta Platforms, Inc.: For processing customer communications through the official WhatsApp Business Cloud API, Facebook, and Instagram.
  • Logistics & Courier Partners: International and domestic shipping providers (such as DHL, FedEx, or Thailand Post) to deliver your finished garments.
  • Legal Authorities: When required by law, regulation, or legal process.

4. Data Retention & Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, or destruction. We retain your contact details and garment measurements so that you can conveniently reorder custom clothing in the future, unless you request the deletion of your data.

5. Your Privacy Rights & Data Deletion

You have the right to access, correct, update, or request the deletion of your personal data and measurement records at any time. For detailed instructions on how to request the removal of your data from our systems and WhatsApp/Meta records, please visit our User Data Deletion page.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Charlie's Design
25/3 Soi Sukhumvit 16, Opp Foodland Klongtoey, Klongtoey, Bangkok 10110, Thailand
Email: charliesdesign@yahoo.com / weborders@charlies-design.com
Phone / WhatsApp: +66 81 724 1234, +66 81 351 6896